1. Ownership of Black Isle Yarns
Name: Julie Rutter trading as Black Isle Yarns www.blackisleyarns.co.uk
Address: Black Isle Yarns, 4 Boniface gardens, Fortrose, Highland, IV10 8RP
We will always try to process and post your order as quickly as possible, this will usually be within 48 working hours. If, for any reason there will be a delay of more than a few days, we will contact you using the email address you supplied with your order.
3. Postage and Insurance
UK postage options at checkout are ‘First Class’ or ‘Small Parcel Tracked and Insured’ or, if you are purchasing only the book, please select ‘Perspectives Book’ (for a cheaper ‘Large Letter’ option).
Please choose ‘Small Parcel Tracked and Insured’ if you would like your order insured.
For overseas purchases ‘Tracked and Signed’ (which includes insurance) is currently the only option – increase delivery speed and reduce losses. However, if you are purchasing only the book, please select ‘Perspectives Book Tracked and Signed’ ( for a cheaper ‘Large Letter’ option).
Occasionally postage will be significantly less than charged, in which case the difference will be refunded.
Goods should be paid for in advance.
The rights to the Goods and photos are owned by the Company and the Goods are protected by United Kingdom copyright laws, international treaty provisions and all other applicable national laws.
6. Risk of Loss
We cannot be held responsible for any lost packages and we obtain proof of postage for every order we send out. However we will support you and work together in any way we can to help track down any lost parcels.
7. Import tax or customs fee
Any local charges made by a mail carrier or customs and excise department on arrival of your package into the destination country are the responsibility of the buyer and are not included in the bill you pay to Black Isle Yarns.
8. Where do I purchase the goods?
All Black Isle Yarns are limited edition and are sold via our website. Occasionally you will find Black Isle Yarns at yarn festivals, or through a small selection of other yarn stores, and where possible these will be announced prior to the event via social media and our newsletter.
9. Batches, dye lots and colours
Please be sure to buy sufficient skeins to complete your project as each batch of yarn is small and every naturally dyed lot is unique and we cannot guarantee to supply additional skeins at a later date.
Every effort is made to photograph items true to colour but differences in monitor settings may mean that they vary slightly from how you view them onscreen. It is important to me that you are happy with your order and I am happy to help with choosing colours, so please do ask if you are uncertain.
All my dyed colours have been thoroughly rinsed however there may be a slight release of residual colour on washing – this shouldn’t change the overall yarn colour or alter other colours. Indigo dyed yarn may ‘crock’ slightly (which is when excess dye rubs off with handling).
If, once your order arrives, you feel the colour(s) isn’t right for you please contact me within 14 days to arrange for an exchange or refund (you will be responsible for the cost of return postage).
If there is a fault please contact me within 14 days to organise replacement or refund.
10. Yarn care
To wash your yarn and knitted items please soak in tepid water with a neutral wool wash, and then follow with a rinse soak. Remove excess water by rolling in a towel and pressing gently. Lay flat to dry.