Terms and conditions of sale

1. Ownership of Black Isle Yarns

Name: Julie Rutter trading as Black Isle Yarns www.blackisleyarns.co.uk

Address: Black Isle Yarns, 4 Boniface gardens, Fortrose, Highland, IV10 8RP

Contact: mail@blackisleyarns.co.uk/07940100975

2. Delivery

We will always try to process and post your order as quickly as possible, this will usually be within 48 working hours.  If, for any reason there will be a delay of more than a few days, we will contact you using the email address you supplied with your order.

3. Tracking

If you require a tracking number please contact us immediately after placing your order and we will calculate the additional amount due to cover this service and invoice you for it separately.

4. Payments

Goods should be paid for in advance.

5. Copyright

The rights to the Goods and photos are owned by the Company and the Goods are protected by United Kingdom copyright laws, international treaty provisions and all other applicable national laws.

6. Risk of Loss

We cannot be held responsible for any lost packages and we obtain proof of postage for every order we send out.  However we will support you and work together in any way we can to help track down any lost parcels.

7. Import tax or customs fee

Any local charges made by a mail carrier or customs and excise department on arrival of your package into the destination country are the responsibility of the buyer and are not included in the bill you pay to Black Isle Yarns.

8. Where do I purchase the goods?

All Black Isle Yarns are limited edition and are sold via our website. Occasionally you will find Black Isle Yarns at yarn festivals and where possible these will be announced prior to the event via social media and our newsletter.

9.Batches and dye lots

Please be sure to buy sufficient skeins to complete your project as each batch of yarn and naturally dyed lot is very small and we cannot guarantee to supply additional skeins at a later date.