Privacy policy

Personal data (collected for the following purposes and using the following services):

Social media

We use the following social media networks and platforms – Facebook, Instagram and Ravelry.  Each has it’s own privacy policy and terms of use.

Platform services and hosting

Our website operates with and  Shop purchases are processed through WooCommerce. is our payment processing site, we do not have access to any financial data – all payments are handled safely and securely by Stripe. WooCommerce gathers such data as is required to process shop orders e.g. name, address and email address.  Occasionally we may contact you by email, for example if a change has to be made to an order.  We will retain proof of postage, from the postal company (usually with only postcode as reference).  WordPress generates cookies when you use our website, they allow for secure site use and functioning.  We do not have access to this information and it isn’t shared.

Purchases made outwith the Black Isle Yarns online shop – e.g. at a show or if you visit me at home – will be processed through or  Both of these services handle your payment safely and securely.

You can find out full information for the privacy policies of each of these services through their own websites.


Our newsletter operates through an opt-in system.  You will only be added to our website if you have completed the sign-up on our website or on a sign-up sheet at an event or show.  We use MailChimp to store and retain your email address and name.  You can request to be removed from this list at any time, and there is an ‘unsubscribe’ option at the bottom of every newsletter.


We occasionally share images of our yarn and company, taken at events and shows, and we may tag online social media users if they appear in the image.  Images may also contain people who are not tagged.  You can withdraw your consent from featuring in any image at any time by contacting us at  We do not pass on or sell data to any third parties.


If you contact us by responding to a newsletter, by email to, or another means, we will respond using the concat information you provide.  We will respond accordingly and, depending on the query, we may retain your contact information.


For any queries relating to your personal information, to have it changed or to have it removed, please contact us at

Julie Rutter

Owner and data controller, Black Isle Yarns, 24 May 2018