Terms and conditions of sale

1. Ownership of Black Isle Yarns

Name: Julie Rutter trading as Black Isle Yarns www.blackisleyarns.co.uk

Address: Black Isle Yarns, 4 Boniface gardens, Fortrose, Highland, IV10 8RP

Contact: mail@blackisleyarns.co.uk/07940100975

2. Definitions

“Goods” means any goods and/or services provided by the Company as ordered by the Customer. “Company” means “Black Isle Yarns”, “Customer” means the person, firm or company placing an order with the Company.

3. Delivery

Black Isle Yarns will use its best endeavours to supply the goods within the quoted time (normally within a maximum of seven days from order or otherwise as agreed).  We will always endeavour to dispatch your order as soon as possible after receipt. This often means your goods will be sent out the same/next working day depending on the time you place your order.

4. Tracking

If you require a tracking number please contact us immediately after placing your order and we will calculate the additional amount due to cover this service and invoice you for it separately.

5. Payments

Customers are expected to pay in advance for their goods.

6. Copyright

The rights to the Goods and photos are owned by the Company and the Goods are protected by United Kingdom copyright laws, international treaty provisions and all other applicable national laws.

7. Risk of Loss

The risk of loss or damage to the Goods shall pass to the Customer upon delivery of the Goods. The Company will take all reasonable steps to ensure the protection from loss, damage or destruction of the services or materials it supplies to the Customer (or which may be received from the Customer).

8. Import tax or customs fee

Any local charges made by a mail carrier or customs and excise department on arrival of your package into the destination country are the responsibility of the buyer and are not included in the bill you pay to Black Isle Yarns.

9. Where do I purchase the goods?

All Black Isle Yarns are limited edition and are sold via our website. Occasionally you will find Black Isle Yarns at yarn festivals and where possible these will be announced prior to the event via social media and our newsletter.

10.Batches and dye lots

Please be sure to buy sufficient skeins to complete your project as each batch of yarn and naturally dyed lot is very small and we cannot guarantee to supply additional skeins at a later date.